Shipping Policy

At Amrichi, we want your orders to reach you safely and on time. We work with City-Link Express, our trusted courier partner, to deliver across Malaysia and selected international destinations.

Delivery Time

West Malaysia: 1–3 working days
East Malaysia: 3–7 working days
International: Delivery times vary by country

Note: Public holidays, customs clearance, weather, or other unforeseen factors may affect delivery times.

Shipping Fees

Charges are based on the actual weight of your parcel.
Extra charges may apply for Outskirt Delivery Areas (ODA):
- West Malaysia: RM0.20/kg or RM10 per shipment (whichever is higher)
- East Malaysia: RM2.00/kg or RM100 per shipment (whichever is higher)

Packaging & Handling

All parcels are securely packed by Amrichi before shipping.
Please ensure your delivery details (address, contact number, postcode) are accurate to avoid delays.
If your order cannot be delivered, it may be returned to us and additional charges may apply.

Tracking Your Order

Once your order is shipped, you’ll receive a tracking number so you can monitor your delivery online. Proof of Delivery (POD) is available for up to 6 months.

Loss, Damage & Claims

Courier liability is limited to RM200 or the actual value of goods, whichever is lower.
Claims for damage or delay must be made within 48 hours of delivery.
Claims for lost parcels must be made within 21 days of the expected delivery date.
Amrichi is not responsible for indirect or consequential losses (e.g., lost profit, business opportunity).
If you need higher coverage, we recommend arranging your own insurance.

At Amrichi, we take every step to ensure your products arrive in excellent condition. For questions about your shipment, please contact us at admin@amrichi.com.

Effective Date: 4 September 2025